VIVIEN PUMPS
Complimentary, US-wide
Your price is final
Hassle-free
US import tariffs prepaid · Your price is your final price
The VIVIEN's sensual appeal is due to more than its sleek mule design and sultry color selection. Finished with MAISON ELI's exclusive, handcrafted gold shell heel, it is the bold accessory you need to elevate any look.
Heel Height: 10CM | 4IN
100% CAMEL LEATHER
Mona Kattan Elamin, Farhana Bodi, and hundreds of other people are wearing MAISON ELI
SHIPPING
Most orders ship within 3-5 business days and arrive 5-8 business days after dispatch. International orders may take longer. You'll receive tracking information once your order ships. We cannot ship to PO boxes or military addresses.
RETURNS
We accept returns within 30 days of delivery for unworn items in original condition with tags and packaging intact.
Email info@maisoneli.com with "Return Request" in the subject line. Include your order number, item name, and reason for return. We'll respond within 1-2 business days with return instructions.
RETURNS SHIPPING
Customers are responsible for return shipping costs. We recommend using a tracked service. If you received a defective or incorrect item, we'll cover return shipping.
REFUNDS
Returns are inspected within 2-3 business days of arrival. Approved refunds are issued to your original payment method within 5-7 business days. You'll receive email confirmation when processed.
ITEMS NOT ELIGIBLE FOR RETURN
We cannot accept returns for items that have been worn, are missing tags, lack original packaging, or are outside the 30-day window.
EXCHANGES
To exchange an item, follow the return process and indicate "Exchange" in your email. Exchanges are subject to availability.
DAMAGED ITEMS
If you receive a damaged item, contact us immediately at info@maisoneli.com with photos and your order number. We'll arrange a replacement or refund at no cost to you.
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