Most of our orders are shipped 3-5 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date.
If you need your item(s) sooner, please contact us for an expedited shipping option at an additional cost. Such costs will be shared with you prior to the items being shipped.
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Effective March 25, 2020, shipping services are operating at a slightly reduced capacity due to airline reductions. Please note that international shipments will arrive 2-3 days later than normal. We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this cancellation occurs. We are unable to ship to PO Box and military addresses. Maison Eli is not responsible for packages once they have been scanned and delivered.
We accept returns on all full price items within 7 days of delivery date. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in.
Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise.
International orders are final sale only and may not be returned or exchanged. Maison Eli is not responsible for international shipments lost in transit.
Please note that all sales of Pre-order items are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.