Most of our orders are shipped 3-5 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. 

If you need your item(s) sooner, please contact us for an expedited shipping option at an additional cost. Such costs will be shared with you prior to the items being shipped. 

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Effective March 25, 2020, shipping services are operating at a slightly reduced capacity due to airline reductions. Please note that international shipments will arrive 2-3 days later than normal. We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this cancellation occurs. We are unable to ship to PO Box and military addresses. Maison Eli is not responsible for packages once they have been scanned and delivered.

We do not ship on the weekend or national holidays. Once your package has been signed for and delivered, Maison Eli is not responsible for theft or damage.

Orders placed before noon GMT will generally ship 1-3 business days. Effective March 25, 2020, shipping services are operating at a slightly reduced capacity due to airline reductions. Please note that international shipments will arrive 2-3 days later than normal. If you need to place an order for rush shipment please contact us at info@maisoneli.com.  If for any reason your order is to be delayed or canceled - due to stock, payment or otherwise - we will contact you via email.

Prices displayed on our website do not include taxes and duties.

Duties and taxes to your respective country are the responsibility of the customer. All orders placed will be shipped Delivery Duty Unpaid (DDU). Once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.)

Currently, all International orders are FINAL SALE and may not be returned or exchanged. Maison Eli is not responsible for international shipments lost in transit.

Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.

Returns will not be processed unless they go through our Returns portal. If you are having issues with the portal, please reach out to us at info@maisoneli.com.

We only accept returns on domestic orders.

We accept returns on all full price items within 7 days of delivery receipt.

International orders are final sale only and may not be returned or exchanged. Maison Eli is not responsible for international shipments lost in transit.

The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Maison Eli boxes should not be used as the actual shipping box.

NOTE: refunds credited will have the full shipping cost deducted if items are shipped using the free shipping option. Return fees are the responsibility of the customer. 

Please make sure your items are returned new, unused and with all packaging and labels attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.

No price adjustments for prior purchases.

All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.

Please note- international orders (orders shipped out of the UAE) are not refundable.

Please note that all sales of Pre-order items are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.

We accept returns on all full price items within 7 days of delivery date. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in.

Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise.

International orders are final sale only and may not be returned or exchanged. Maison Eli is not responsible for international shipments lost in transit.

Returns will not be processed unless they go through our Returns portal. If you are having issues with the portal, please reach out to us at info@maisoneli.com.

We only accept returns on domestic orders.

We accept returns on all full price items within 7 days of delivery receipt.

International orders are final sale only and may not be returned or exchanged. Maison Eli is not responsible for international shipments lost in transit.

The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Maison Eli boxes should not be used as the actual shipping box.

All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.

Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.

Please note that all sales of Pre-order items are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.