CELLO

SHIPPING

Most orders ship within 3-5 business days and arrive 5-8 business days after dispatch. International orders may take longer. You'll receive tracking information once your order ships. We cannot ship to PO boxes or military addresses.

RETURNS

We accept returns within 30 days of delivery for unworn items in original condition with tags and packaging intact.

Email info@maisoneli.com with "Return Request" in the subject line. Include your order number, item name, and reason for return. We'll respond within 1-2 business days with return instructions.

RETURNS SHIPPING

Customers are responsible for return shipping costs. We recommend using a tracked service. If you received a defective or incorrect item, we'll cover return shipping.

REFUNDS

Returns are inspected within 2-3 business days of arrival. Approved refunds are issued to your original payment method within 5-7 business days. You'll receive email confirmation when processed.

ITEMS NOT ELIGIBLE FOR RETURN

We cannot accept returns for items that have been worn, are missing tags, lack original packaging, or are outside the 30-day window.

EXCHANGES

To exchange an item, follow the return process and indicate "Exchange" in your email. Exchanges are subject to availability.

DAMAGED ITEMS

If you receive a damaged item, contact us immediately at info@maisoneli.com with photos and your order number. We'll arrange a replacement or refund at no cost to you.