Please note that the majority of our pieces are limited edition and will not be returning in the future. Each piece is handcrafted in our studio so should you have fallen particularly hard in love with one of them, send us an email at info@maisoneli.com and we will see if any miracles can be performed. 

The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want.  The item will be shipped by the date shown in the product description. In certain circumstances, pre order dates are subject to change. Please note that your card will be charged fully when a preorder is placed. This is the only way we can allocate the item to you. 

Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at info@maisoneli.com and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if the wrong style, wrong color, or wrong size was placed.

Unfortunately, we can't support exchanges at this time.  We recommend placing a new order and returning the other item by contacting us on info@maisoneli.com. 

Most orders shipped within the UAE can be returned within 7 days of receipt. 

You can visit this link to view our return policy and return your order. The return shipping amount will be deducted from your refund.

Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.

All international orders are considered final sale and are not eligible for returns or exchanges at this time.

We will list our retailers here shortly!

We are partnering with One Tree Planted to offset the carbon emissions of our shipments by planting trees in West Africa. In our initiative together, we will be supporting the planting of trees in some of the fastest deforestation areas in the world. For every dollar raised, one tree is planted. You can find out more about One Tree Planted at https://onetreeplanted.org/

Yes. Tanning/dyeing is done without the use of chemicals and heavy metals. Fruits, tree barks and vegetables are used to color our leather.

Yes. Our leather is repurposed and a by-product of the meat industry. We use a material that would otherwise be considered a waste material. As the consumption of meat goes down so too will our leather supplies but we are ok with that. :)

Yes. We measure the impact of our supply chain from livestock farming to the final product delivery.

Yes. We trace from farming to the finished leather for our supplier.

YES. Sustainability is at the core of our values. We create high quality durable products.