FAQ

At Maison Eli, we have sourced the best toxic free, chrome free, vegetable tanned leather for our products. We approached the best tanneries in the world and our camel leather is sourced from one of the best tanneries in the world. We are conscious of the importance of the traceability of raw materials and the tanneries we use hold ISO certification.

If you are having second thoughts on your purchase, you can contact us at [email protected] to start a return. 

-We accept returns within 14 days of delivery.

-all returns should be made in their original packaging with tags intact and items unused and in perfect condition. 

-Please note that personalised items cannot be refunded, exchanged, or amended once processed. 

We currently accept Mastercard, Visa, American Express, Paypal and other credit card payments. We do not store any of your payment information. 

Maison Eli pieces are made to be durable. Should you need to clean it, use a damp cloth and test a small area first prior to cleaning any major stains. 

Do you see a design that you like in a colour that you want? Let us know and together we will work at creating that perfect bespoke piece. Just email us at [email protected]

We offer free delivery worldwide.  Delivery to the UAE region will take place within 8 days and internationally within 14 days. We strive to beat these deadlines.

Each Maison Eli product comes with a lifetime guarantee. Our commitment to excellent craftsmanship and quality extends to the services we provide you. Contact us at [email protected]   

Handmade Craftsmanship

Personalization is at the heart of everything we accomplish at Maison Eli. We are committed to producing masterpieces that represent elegance and are true bespoke manifestations of what our customers desire.
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